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6 Convenient Ways to Contact SESLOC Support

SESLOC offers 6 convenient ways to access the support you need to bank on your own terms:

1. NEW: Video Banking

SESLOC is now offering Video Banking so you can “meet” face-to-face with a Member Services Representative from the comfort of your home, or on the go. Video Banking is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. (PST).

Video Banking is handy for getting help applying for a loan or enrolling in Online Banking, opening a secondary deposit account, or updating your account information. It’s secure, so you can send documents or even screen share to get assistance navigating Online Banking or forms.

To get started, click the blue Video Banking button on the right side of any sesloc.org webpage, or download the SESLOC Video Banking app for iOS or Android. You can create an account and log in for easy access in the future, or simply provide your name and email to get started. Please note that your device must have camera and audio enabled to use this service.

2. Live Chat

Live Chat offers real-time assistance Monday through Friday, from 8:00 a.m. to 6:00 p.m (PST). Live Chat is great if you need quick answers for questions about your accounts, products, or services. Plus, you can multi-task while you chat with us. Please note that Live Chat does not support attachments, so if you need to send a document, we recommend Video Banking or Secure Message Center.

There are two ways to launch Live Chat. On any SESLOC.org page, you’ll notice an orange Live Chat button on the right side of the screen. You can also launch Live Chat within Online Banking — when you log in, select Contact Us in the menu, and Live Chat.

3. Secure Message Center

Think of the Secure Message Center like a secure email service just between you and SESLOC support representatives. You can send a message at any time, and even include attachments with sensitive information — a representative will respond as soon as possible during business hours.

Log into SESLOC Online Banking, select Contact Us in the menu, and Secure Message Center. If you have a question about a certain account, you can also launch a message by clicking on the account tile, clicking the three-dot options icon, and selecting Ask a Question:

Transaction options

When you get a response, you’ll receive a notification email to your address on file, as well as see an “inbox notification” bubble over the Secure Message option in the Online Banking menu.

4. Phone

The SESLOC Contact Center is available to assist with any issue over the phone, and is especially helpful for complex or urgent matters. Call (805) 543-1816 Monday through Friday, 8:00 a.m. to 6:00 p.m. (PST).

For general inquiries, you can also send an email to info@sesloc.org and a Member Services Representative will respond as soon as possible during business hours, but please do not include your account number or sensitive information in this message.

5. Appointment Booking

Save time at the branch or schedule a phone call by booking an appointment. Simply enter in your topic of discussion, select your preferred branch or request a phone call, and select your preferred time. You can edit or cancel your appointment by clicking the link in your confirmation email.

6. Online Forms & Applications

You can apply online for a loan or new account, as well as access account maintenance forms (such as travel notification or credit card balance transfer forms) 24/7.

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